Mutterings of a consultant

August 7, 2008

Consulting – a whole of brain profession

Filed under: Uncategorized — grantfrear @ 1:14 am
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Having recently completed Daniel Pink’s book, A Whole New Mind, I have come to realise that consulting is indeed a whole of brain experience.  Pink presents a perspective on the changes in our workforce and society as we transition from an environment dominated by left brain activities (logical, sequential, rational) to right brain activities (experiential, non-linear, creative, empathetic).  While I have for some time seen consulting as a creative endeavour, or at least the way that I practice the profession, I had not really thought through deeply what this meant in terms of engaging my brain, and the two hemispheres within it.

So here I am, thinking more deeply about it.  Lets start with the consulting process (in very simplified form)


Now if I think about this in terms of Left and Right dominated activities here is how I see things shaping up (left to right, top to bottom in good old fashioned left brain structured presentation :-).

Left                                 Right

Analysis                                   Design


Implement                               Change

So here in lies the challenge for consulting, consultants and the partnership that I work for in particular.  Most of our academic lives are spent on the left, we train and reward people to be structured, analytical, logical etc.  This clearly means that the we are well positioned to analyse, plan and implement (i.e. follow the plan).  We do not however get trained as much in the right brain activities (creativity, empathy, story-telling, play) and as such many consultants having done a great job with structured analysis launch into structured design (surely simply addressing the issues identified in analysis is in fact design?). 

How can this be overcome?  Here are a few ideas that may or may not take hold:

  • Teach design as part of the core training of consultants – empathy, creativity, observation, innovation
  • Increase diversity in the workplace (Andersen Consulting used this approach with mixed results, I can remember early training days with a history graduate, they were never going to make a C programmer)
  • Reduce dependence on methods – good for analysis, can be suffocating for design
  • Drop the neckties and reduce the hierarchy (perhaps that is simply me getting sick of wearing a suit)

July 31, 2008

Demise of the knowledge worker

Filed under: Uncategorized — grantfrear @ 11:22 pm
Tags: , , ,

Well maybe not a complete demise but most certainly a geographic shift.  I have recently picked up Daniel Pink’s book, A Whole New Mind.  This book presents an argument for the growing importance of right brain dominated activity in the workplace.  Not all workplaces it must be said but those of advanced economies (which seems to be a polite way of saying 1st world or the western countries).

As others have done (see Dream Society) Pink reflects on the past ‘ages’ in our society and the dominant way that we as workers added value and participated in society.  While there is nothing new here he does communicate this analysis very well.  In summary (bullet points of course):

  • Starts with agricultural dominating our lives – physical labour is king
  • Along comes the industrial revolution – people move off the land thanks to machines and technology
  • However the machines need to be produced – off we go into the factories
  • Factories become increasingly automated (thanks again technology) and seek lower wage economies to remain competitive
  • Hello asia – off we go into the offices
  • Logical reasoning dominates, management, organisation, structure, information processing rules – hello accountants, consultants, analysts, lawyers, managers etc etc
  • Along comes technology again in the form of computers – jobs are automated, communications improves and things start to shift again
  • Hello asia (again) – the white collar jobs start moving to India in the form of offshoring

Back to current day.  This is in effect where we are up to in this ongoing and evolving story.  So where to next, we simply can’t fight machines, while our brains are the most complex thing we are aware of they can’t seem to compete with the speed and accuracy of a computer on pure logical tasks.  Furthermore for those logical repeatable tasks that cannot be automated asia beckons with a substantially cheaper workforce.

Enter Daniel Pink and many others.  Pink argues that we are coming near the end of left brain dominated activites (those that are structured, linear, repeatable etc) and we are on the cusp of right brain dominated activities (those that are creative, non-linear, conceptual etc). 

He and others make a compelling argument however one is left wondering how one can take an active role in this transition.  For myself and many others the left brain dominated approach is deeply ingrained, trained and rewarded.  The modern workplace, or at least the one I work in, provides strong signals that this approach is valued and rewarded.  Achievement, structure, progress, delivery, output.  Swimming against the left brain dominated status-quo will indeed be difficult.  If Pink and others are correct we will have little choice.  Perhaps NZ is somewhat more isolated to the affects of offshoring (at least at the moment) however in the globalised world we live in we will have little chance but to follow the crowds to asia for those areas that are left brain dominated and affect our ability to compete.

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